🔄 100% Genuine & Authentic Products
Transparent, fair, and prompt resolution for all customer purchases across Pakistan.
1. Damaged, Defective or Incorrect Items
If you receive an item that was damaged in courier transit, defective, or incorrect, please reach out to our WhatsApp helpline within 48 hours of parcel delivery. We will immediately ship an express replacement or issue a full refund at zero additional cost to you.
2. Hygiene & Health Safety Protocols
Due to the intimate, personal care, and wellness nature of our catalog, opened, unsealed, or used items cannot be returned or restocked for hygiene and public safety reasons. Unopened, factory-sealed products in their original packaging are eligible for return within 7 days.
3. Refund Processing Time
Once an approved return is verified, refunds are processed within 24 to 48 business hours directly via JazzCash, EasyPaisa, or Online Bank Transfer.
4. How to Request a Return or Replacement
Simply message our dedicated customer support team on WhatsApp with your Order ID (#ED-XXXXX) and a quick photo/video of the issue. Our support representatives are available 7 days a week.